Client Services Manager / Customer Service Manager

Praxis Packaging is growing its New Jersey location!!! We are seeking an experienced Client Services Manager to join our Team at our Production Facility in Randolph, NJ. This is a high visibility role that is critical to our success! The Client Services Manager will lead and develop our Client Services Team. This is a “working manager” role that will oversee 2-3 employees and must balance leadership responsibilities with direct ownership of key customer accounts. Keys to this role will be strong leadership skills, outstanding customer service/relationship abilities, strong project management/organization/prioritization skills and a solid background in the pharmaceutical industry.

• Salaried role with a targeted annual pay of $100,000 - $130,000.
• Benefits include medical, dental, vision, 401k match, paid Vac/Holidays, life insurance, etc.
• Growing company with excellent opportunity to make an impact!

 Essential Functions and Responsibilities:

• Lead the Customer Service Team to ensure customer satisfaction.
• Act as internal and external liaison for customers in support of sales and operational activities.
• Ensures all aspects of customer requirements are communicated clearly and timely to other groups to ensure prioritization and completion of customer orders.
• Directly supervise 2-3 Account Manager/Customer Service professionals.
• Maintain constant communication with customer base through phone, e-mail, and personal visits.
• Review sales invoices for completion and collection, work with Finance to ensure proper billing and payments.
• Ensure continuous training for the Account Management team throughout customer base. 
• Develop standards to assist with training on customer accounts.
• Develops and/or modifies internal policies to maximize service levels to customers as needed.
• Reviews daily workload against scheduling priorities.
• Ensure the timely receipt of orders and entry into the computer system.
• Handle all customer calls; respond professionally to inquiries and special requests from customers.
• Review individual quote/Purchase Order per the customer’s pricing structure. As needed, participate as a member of the quote team.
• Work closely with Master Scheduler and Operations to ensure schedule and job completion meets customer needs.
• Monitor inventory and purchasing as needed on all Praxis supplied materials and all customer supplied inventories, establishing customer specific requirements.
• Meet with customers on new projects, changes to current procedures, and schedule prioritizing.
• Complete purchase order requests for materials needed for customer Purchase Orders.

Education, Skills & Experience Required:

• Bachelor’s Degree or equivalent combination.
• 3-5 years of similar experience in a leadership role in the pharmaceutical or related industry.
• 3-5 years’ experience as a supervisor with direct reports.
• Excellent customer service skills.
• Proficiency with MS Office programs: Word, Excel, and Outlook, required.
• Working knowledge of Enterprise Resource Planning (ERP) related software, preferred

About Praxis Packaging:

Praxis Packaging-NJ is located in Randolph, NJ and is a founding innovator of single-use tubes. We have been producing tubes since 1955 (a.k.a. Unette). This site continues focusing on flexible packaging and increasing its production capabilities. Flexible packaging is a hot marketing trend because of its acceptance by consumers as being convenient and friendly to the environment.

Praxis Packaging Solutions was established in 1989 and is headquartered in Grand Rapids, MI, Praxis Packaging Solutions specializes in primary and secondary contract packaging services for the OTC and Rx pharmaceutical, medical device, animal health and health and beauty markets.  Praxis is FDA, DEA, and cGMP certified and compliant with production facilities located in Grand Rapids, MI, Lakeland, FL, and Randolph, NJ. 

Praxis Packaging is part of BPOC, a Chicago-based private equity firm that invests exclusively in healthcare companies and is one of the nation's most experienced investors in the industry.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.​