Account Manager

Account Manager 
Location: Grand Rapids, MI
Travel: Up to 25% (because sometimes, great service means showing up!)

Who We Are

At Praxis Packaging, we don’t just package products — we package innovation, speed, and excellence! We’re a powerhouse in the packaging industry, known for our time-sensitive solutions, high-quality standards, and unwavering commitment to customer satisfaction.

Who You Are

You’re a master communicator, a customer service guru, and a problem-solving wizard. You thrive in fast-paced environments, juggling multiple projects while keeping a cool head. You don’t just manage accounts — you own them, ensuring every detail is handled with precision, passion, and a little bit of magic.

What You’ll Be Doing

• Customer Champion: Build strong relationships with clients, anticipate their needs, and ensure they get the VIP treatment they deserve.
• Project Maestro: Serve as the internal and external point of contact for customers and sales teams, managing job processing with flawless execution.
• Master of Details: Ensure every aspect of the project is communicated clearly and executed seamlessly—because excellence is in the details.
• Data Dynamo: Process job cards, review quotes and purchase orders, and keep customers updated on their orders.
• Team Collaborator: Work closely with Production, Quality, Warehouse, and Scheduling to ensure everything is running like a well-oiled machine.
• Hands-On Leader: Be present for new project setups, customer site visits, and critical meetings. 
• Customer Whisperer: Handle customer calls like a pro, responding with professionalism, urgency, and an unwavering commitment to solutions.

What You Bring to the Table

Experience: 3 years in Customer Service, Account Management, or a similar role.
Education: High school diploma required; an Associate’s Degree is a plus!
Tech Savvy: Proficiency in MS Office (Word, Excel, Outlook); experience with ERP or CRM systems is a bonus.
Go-Getter Attitude: You take initiative, work independently, and always stay one step ahead.
Communication Rockstar: Strong English skills—because words matter, and you use them well!
Multi-Tasking Pro: You can juggle priorities like a pro.

Why Join Praxis?

Culture of Excellence: We value honesty, integrity, and diversity—because great teams are built on great people.
Room to Grow: We believe in developing talent, offering opportunities for career advancement and skill-building.
Impactful Work: Your contributions directly shape our customer experience and drive our success.
Fast-Paced & Exciting: Every day is different, and you’ll never be bored!

Ready to Make an Impact?

If you're ready to bring your A-game to an industry-leading company that values innovation and service, we want to hear from you! Click APPLY NOW and let’s talk about your future at Praxis Packaging!

Praxis Packaging is part of BPOC, a Chicago-based private equity firm that invests exclusively in healthcare companies and is one of the nation's most experienced investors in the industry.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.