Account Manager

Interact with customers to gather information critical to accurate and timely job processing.  Act as internal and external liaison for customers and in support of Sales activities. Responsibilities include ensuring that all required documentation and critical details are communicated clearly and timely to all groups such as Quality, Production, and Warehouse/Shipping-Receiving.  Closely monitor all aspects of job to ensure customer satisfaction. Act as Project Manager of selected projects – includes large or new, multi-faceted projects, new customers, all initial line set up, customer visits, etc.

• Establish strong working relationships with customers to understand requirements. (May be required to travel to the customer, facilitate on-site meetings, daily communication to customer on large projects, etc.)
• Handle all customer calls; respond professionally to inquiries and special requests from customers.
• Process job cards for Production.
• Review individual quote/Purchase Order per the customer’s pricing structure. As needed, participate as a member of the quote team.
• Work closely with Master Scheduler and Operations to ensure schedule and job completion meets customer needs.
• Help Production with new project set-up.
• Monitor inventory and purchasing as needed on all Praxis supplied materials and all customer supplied inventories.
• Meet with customers on new projects, changes to current procedures, and schedule prioritizing (update Purchase Order status when needed).
• Complete purchase order requests for materials needed for customer Purchase Orders.
• Update customer on status of their Purchase Orders.
• Work with Production and Quality Assurance on work instructions.
• Assist and be present for all new project set-ups.
• Ensure the timely receipt of orders and entry into the computer system.
• Assist other Account Managers and cross train on all accounts.
• Maintain consistent communication with customer base; including, but not limited to: phone calls, emails, meetings (onsite and at Praxis) and working directly onsite customer premises.
• Travels on-site to customer location, may work at customer locations up to 25% of the time.

• High school diploma or equivalent required.
• Associates Degree or equivalent combination preferred.
• 3-5 years Customer Service or Account Mgmt. or similar experience required.
• The ability to work independently, without supervision required.
• Ability to organize priorities and workload required.
• Working knowledge of MS Office programs: Word, Excel, and Outlook, preferred.
• Working knowledge of Enterprise Resource Planning (ERP) or Sales CRM software preferred.
• Strong English skills - Ability to speak, read and write English in a manner to write Work Instructions and communicate with customers.